Anouk Randag – Service design pioneer

Since 2 years Anouk works in Utrecht at 31Volts, the 1st service design agency in the Netherlands. Service design is an upcoming discipline, resulting in innovated and new services, from end-user’s perspective. To make end-users happy and service providers proud, 31Volts applies a clear, creative and holistic service design process, with tangible deliverables.
Although educated and living in Delft, Anouk is definitely contributing to the design thinking climate in Utrecht (editorial note: Utrecht Rules!) for instance by context mapping the creative industries in the city.
Anouk is specialized in customer insights and facilitating co-creation sessions, dancing salsa and eating French fries. She’s a fervent visitor of Mobile Monday Amsterdam and looking forward to being a Team Captain during the Mobile Edition of DfC!